Complaint, Nonconformity and Corrective Action Procedure

Procedure number: 14
ISO/IEC 17025 reference: Clauses 7.9, 7.10, 8.7

Purpose

To define the process for receiving and resolving complaints, identifying and controlling nonconforming work, and implementing corrective actions to eliminate root causes.

Work in progress

This procedure is under active development. Contribute on GitHub.