Complaint, Nonconformity and Corrective Action Procedure

Procedure number: 14
ISO/IEC 17025 reference: Clauses 7.9, 7.10, 8.7

Purpose

To define the process for receiving and resolving complaints, identifying and controlling nonconforming work, and implementing corrective actions to eliminate root causes.

:::note Work in progress This procedure is under active development. Contribute on GitHub. :::