Appendix 1 — Quality Objectives

Parent procedure: 02 – Quality Policy

Purpose

To document the laboratory's quality objectives, track progress toward each objective, and record the outcomes of periodic reviews.

Instructions

1. The Quality Manager establishes quality objectives in consultation with the Technical Manager and Laboratory Director, as described in Procedure 02, section 6.5.
2. Each objective should be specific, measurable, achievable, relevant, and time-bound.
3. Update the "Current value / status" column periodically (e.g., quarterly) to track progress.
4. Review all objectives during the management review (at least annually). Record the outcome in the "Review outcome" column.
5. When an objective is achieved, either set a new target or replace it with a new objective that drives further improvement.

Adapt this template

Add or remove columns to suit your laboratory's needs. Some laboratories include a "Data source" column to specify where the measurement data comes from (e.g., LIMS report, training records, audit log). Others track objectives by department or functional area.

Quality Objectives Register

Review period: [Enter year or period, e.g., 2026]

#	Quality objective	Related policy commitment	Indicator / metric	Target	Current value / status	Responsible	Target date	Review outcome
1	[e.g., Achieve satisfactory results in ≥ 90 % of proficiency testing rounds]	Competence, good professional practice	% satisfactory PT results	≥ 90 %		Technical Manager	[Date]
2	[e.g., Complete all scheduled internal audits within the annual program]	Continual improvement, compliance	% audits completed on schedule	100 %		Quality Manager	[Date]
3	[e.g., Resolve all customer complaints within 15 working days]	Good professional practice	Average resolution time (days)	≤ 15 days		Quality Manager	[Date]
4	[e.g., Ensure all personnel complete assigned training on time]	Competence	% training completed by due date	≥ 95 %		Quality Manager	[Date]
5	[e.g., Reduce routine report turnaround time]	Good professional practice	Average turnaround time (days)	≤ [X] days		Technical Manager	[Date]
6	[e.g., Maintain equipment calibration compliance]	Competence, compliance	% equipment with current calibration	≥ 98 %		Technical Manager	[Date]

Review record

Review date	Reviewed by	Summary of findings	Actions arising
[Date]	[Name, role]	[e.g., 4 of 6 objectives met; PT performance below target in Q2 — root cause identified]	[e.g., Additional PT round scheduled; training on method X planned]
[Date]	[Name, role]

Objectives established by: [Name, role] Date: [Date] Approved by: [Name, role]